The Knowledge Base A knowledge base should be seen as your personal Google: the place where you look for answers when you have questions about something you have already read, heard or seen. The most important thing to understand about your knowledge base is that it is a central repository for all the things that you learned in the past. Central means that you SHOULD NOT have to look to another place for a specific piece of information. In an old chat, in your bookmarks, in your email inbox or in the highlight of your kindle device for example. Websites